Culture

It's one of those intangible things that every good management person talks about.  And once it's established, it is so hard to change, usually because the culture fits with the most efficient way of getting things done in that environment.

We've experienced one culture here in KL.  And with all cultures, there's good and bad. One of the key differences with this culture (at least according to my two managers) is the high level of trust/support that the back of house and front of house provide to one another.  It's something that is really good to see and something that we would want to estsablish.

On the bad side, there is some tension in the team, and some of the managers are not doing their job of managing the personnel issues.  So in specific cases, the respect staff have for their peers is not there.

What I am hearing from my managers makes me happy that I hired them, as I think they embody the attitudes that we want in our team.  I have the values of "push, belief, responsibility, and teamwork" as things that we stand for.  Funny enough, even putting these things down into words makes everyone more committed to it.

Now I just need to make sure that we pass this culture and attitude on to any new staff we hire.