Job Hunting

Or rather employee hunting!

Just started working on the job descriptions for the staff that we should be hiring.  I am drawing/copying a lot of inspiration from the book "Setting the Table" by Danny Meyer.  It talks of an enlightened hospitality, and delves into detail regarding the types of staff, and particularly managers that we should be hiring.  This is what I am writing for the job description.


The candidate displays the following Attributes:

• Infectious positive attitude.
• Self-awareness and how they can add value to the company.
• Long term view of success, that tomorrow dollars still counts.
• Sense of abundance to other staff and our guests.
• A trust of staff to do the right thing.
• Approving patience and tough love.
• A character that will command respect, not demand it.
• Ability to focus on customer service, to write a great “last chapter” of a client’s experience with the restaurant.

So what does this mean?  It means that we want our managers to be the source of inspiration for our staff.   They should embody "hospitality", where hospitality is there when something is done "for" you, hospitality is not there when something is done "to" you.
I need to start visualising scenarios how this would play out.  Thinking of things like a dropped plate, a double booking, guests who are trying to make a theatre show, the regular Sunday couple, a badly cooked plate of food, etc.

With the restaurant manager role, I do think of a "da jie" manager, an older women who would be the heart and soul of the restaurant, but whom has the ability to keep those young waitstaff in line.  I think she would be a good compliment to my managerial style.

How do you capture a vision of proactive service?